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Owned and operated by TCS Group, Inc., our team is ready to answer questions about saunas, cold plunges, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Once your order ships, you will receive a tracking number via email so you can follow its progress.
How can I track my order?
As soon as your order leaves our facility, we send a confirmation email with your tracking details. You can also check your order status anytime by logging into your account on our site.
What is your return policy?
We offer 30-Day Returns on eligible items. If your infrared sauna, cold plunge, or red light therapy mat does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
We are happy to help with exchanges within the return window. Reach out to our team via email or phone and we will walk you through the process and help you find the right fit for your space and recovery routine.
How do I choose between an infrared sauna and a cold plunge?
It depends on your personal wellness routine and goals. Infrared saunas use gentle heat designed to support relaxation and recovery, while cold plunges offer an invigorating contrast experience. Many of our customers incorporate both into their daily practice.
What should I know before setting up a red light therapy mat?
Our red light therapy mats are designed for at-home use and arrive with detailed setup instructions. Consider the space where you plan to use it regularly, and review the product page for dimensions and power requirements before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns policy gives you confidence to explore with ease.
